Privacy Policy

Last Updated: 23-Jan-2026
Effective Date: 23-Jan-2026

This Privacy Policy describes the policies of Koala Cleans Ltd, Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE, United Kingdom, email: selay@koalacleans.co.uk, phone: 07437786457, on the collection, use, and disclosure of your information when you use our website https://www.koalacleans.co.uk/.

By accessing or using our Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page and will become effective 180 days after posting.

Information We Collect

  • Name
  • Email address
  • Mobile number
  • Social media profile
  • Date of birth
  • Residential and work address
  • Payment information

How We Collect Information

  • When you fill out forms or submit personal details
  • When you interact with our website
  • From publicly available sources

How We Use Your Information

  • Marketing and promotional activities
  • Account creation and management
  • Payment processing
  • Customer support and feedback
  • Website security and fraud prevention
  • Order management and administration

If we require your information for any other purpose, we will request your consent before doing so.

Sharing of Information

We do not share your personal information with third parties without consent, except for legal, marketing, analytics, payment recovery, and service-related purposes.

Data Retention

We retain personal information for 90 days to 2 years after account termination or as required by law. Anonymous and aggregated data may be retained indefinitely.

Your Rights

You may request access, correction, deletion, or transfer of your personal data, or withdraw consent by emailing selay@koalacleans.co.uk.

Cookies

For details on cookie usage, please refer to our Cookie Policy.

Security

We use reasonable security measures to protect your data. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Grievance Officer

For any privacy-related concerns, contact our Grievance Officer at Koala Cleans Ltd, Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE or email selay@koalacleans.co.uk.

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